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Returns Policy

Most of our items are made to order so we strongly advise you read the below before making payment for any goods. By making a payment you will automatically be entering you into a legally binding contract with GZ Select Ltd under all the terms and conditions including returns, cancellations and refunds policies as stated on this website.

MADE TO ORDER

By placing an order for a made to order, non-standard, customised or special order product with us, you will not be able to change the order once the item has been entered into production.

Placing this order will mean that you automatically wish to enter into a contract with GZ Select Ltd under our Terms & Conditions, including returns, cancellations and refunds policies as stated on this website.

PAYMENT

We accept payments by major credit/debit cards and use Paypal for secure online payments. We also accept bank transfers and GZ Select gift certificates.

All transactions are made in GBP Pounds Sterling (£).

GZ Select Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you, in particular relating to payment. We strictly adhere to the requirements of the data protection legislation in the UK. We use PayPal for credit card payments so that you can shop with peace of mind, knowing that your confidential account information is secure with PayPal.

Where a purchase is delivered to a country other than the UK, any import or customs duties are your responsibility, as we have no control over these charges.

We will send you an order acknowledgement email when you place the order. Please note that it is your responsibility to check the order is to the exact specification desired and all details are correct prior to payment, in particular, the colours, finish and dimensions, and the delivery access should be carefully inspected and determined by you, or by us, as detailed above under Delivery, subject to a charge.

This will be followed by an order acceptance email, once we have verified payment and accepted your order.

We reserve the right at all times to refuse to accept orders.

DISCONTINUED ITEMS

Occasionally product ranges are discontinued by our manufacturers. If you place an order for a product which is then found to be discontinued you will be contacted by GZ Select customer service team at our earliest convenience and you will be advised of alternatives or offered a full refund. GZ Select Ltd will not be liable for any compensation in any way greater than a refund for the total sum paid by you ate the time of purchase.

LEAD TIMES

GZ Select Ltd takes care to provide accurate information with regard to manufacturers’ lead times and delivery times, and will endeavour to meet the estimated lead times. However, since the manufacture of the products is out of our control, GZ Select Ltd will not be held in breach of contract or responsible for any liability or losses if the estimated deadline is not met.

All items are subject to availability, and we will inform you as soon as possible if the items you have ordered are no longer available. In this case, our personal stylists will be happy to help you to find something similar, so please don’t hesitate to contact us at style@gzselect.com

LIABILITY

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Please note, it is the customer’s responsibility to check for any damage at the point of delivery. Please see the Returns Policy for more information.

SAMPLES

We endeavour to display the products on our site in their truest light, with regards to description, dimensions and colour. Due to differences in computer screens, we are unable to guarantee that the colour or texture shown on your computer screen will accurately reflect the colour of the product. In some cases we are able to supply samples, so please ask prior to ordering. Simply make a note of the product number and chosen colour or finish and email the details to us at style@gzselect.com

CANCELLATION

You have the right to cancel any order for any reason up to seven days after the date the order is placed. This includes made to order, modified, customised or personalised items. We must be notified of your cancellation in writing and that notification must be received by us within the seven day period.

RETURNS

As most of the goods available to order through GZ Select are made bespoke, to your specifications, please read the following Returns Policy carefully before entering into a binding contract.

If for any reason you wish to return your item, you may do so within 14 days of receipt of the order. We will refund the purchase amount to you, excluding the original delivery charge, where one is incurred. The item will be returnable only if it is unused, in perfect, saleable condition and in the original packaging.

Please note, this does not apply to any item that has been made to order, modified, customised or personalised. Made to order, modified, customised or personalised products may only be cancelled up to seven days from our acceptance of your order, prior to the product going into production. You may be able at our discretion to return these goods for a refund. In these cases we charge a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred. This is due to the fact that they are made as individual pieces to order, under your instruction and it is unlikely that we can sell it to another customer at full price, therefore it cannot be re-stocked.

DAMAGED ITEMS

In the case of an item being faulty, or damaged at the point of delivery, please contact us within 48 hours of delivery to request a return, or before signing for the delivery in the case of furniture. Please send photos of the damage to support@gzpremium.life so that we can assess the condition. We will collect the item at our expense and on receipt of the item we will inspect it and arrange repair or replacement.

Please be aware that all returns can only be accepted in the original packaging and in a saleable condition.

Refunds will be processed within 4 working days of receipt of the retired item, and depending on your bank, you should receive the funds in your account within 10 working days.

REQUEST Further Information

For more information please contact support@gzpremium.life or leave a message below