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See Our FAQs Page For Quick Answers. Alternatively Contact Us At support@gzpremium.life

FAQs

About GZPremium.life

What Is GZ Premium Collections?
GZ Premium Collections is a source for discovering and shopping luxury interior lifestyle pieces from around the world. These lifestyle pieces have been carefully curated for a culture of sophistication, and brought first to your finger tips and then right to your door. With GZ Premium Collections you can look forward to not only a diligently sourced selection of the most exclusive interiors brands, but also a direct connection to Gemma Zimmerhansl Interior Design for advanced interior design requests, expert advice from our dedicated style assistants and seasonal collections to help you choose some of the most appropriate pieces month to month.
How Can I Contact GZ Premium Collections
You can contact us by phone on : +44 02036210002 or +44 02036210091 . Alternatively you can email us at : support@gzpremium.life
I've Forgotten My Password
To reset your password click here. If you are still having problems please email our team at support@gzpremium.life or call +44 02036210091
How do I change my account settings?
To change your account settings or personal details, you can log in to your GZPremium.life account and visit your account settings page at any time.
What is your address?
Our correspondence address is: Suite 305, 22 Eden St, Kingston-Upon-Thames, Surrey, KT1 1DN.

Please be advised that we do not have a showroom.
Will I get spammed by email?
As part of our ongoing service to our valued customers, and to make sure that you are kept up to date on all of the latest style guides and product ranges, we will remain in touch via regular email updates, from which you can unsubscribe at any time. We do not share your data with any third parties and it is kept secure. Please refer to our Privacy Policy for more information.

Extra Website Features

What are seasonal collections?
Seasonal collections such as Summer Select are GZ Premium’s carefully considered feature pieces of the season. These beautiful lifestyle selections have been gathered to inform and inspire customers, with the hope of making that perfect seasonal purchase a little bit easier.
What is a personal stylist?
A GZPremium.life Personal Stylist is the member of our team who will be your guide through your journey of buying with GZ Premium at no extra cost. When choosing a statement piece for your home you need to be absolutely sure you are making the right decision and your GZ Premium Personal Stylist will be there to help ensure you are doing just that. Once you have filled out the initial form to let us know a little bit more about you and what you are looking for, your Personal Stylist will get in touch with you via live chat, phone call or email to help you find the perfect addition to your home that will reflect your personal style and create a space that speaks for itself.
What is the 'magnifying glass' button for?
The Magnifying Glass allows individuals to ‘quick view’ the products.
What happens when you click a product image?
When you click a product image you will be taken to the that specific product’s profile page which will allow you to possibly choose from a variety options or allow you to increase the number of orders before confirming that you would like to add the product or products to your shopping cart.
What is the 'shopping cart' for?
The Shopping Cart is where you will be able to find a list of your chosen items. Here you can view and/or remove items before checking out and making your purchase final.
What is the 'pie' button for?
The Pie allows you to compare item features such as price, material and size.
What is the 'love' button for?
The Love (or Heart) is for adding items to your Wishlist. This will save the item so that you can purchase it at a later date, or allow for friends and family to by you presents from your Wishlist.

Shopping on GZPremium.life

What do you sell?
GZ Premium supplies a meticulously curated range of furniture, lighting and accessories from the world’s leading designers in these fields, to retail and trade customers online.
Can I correspond with someone before making a purchase?
We understand that when purchasing high calibre lifestyle products you want to be confident in your selection so we encourage correspondence, and provide a swift and detailed response to your enquiry. There are multiple ways to contact us - via the Personal Stylist on the website, via email at support@gzselect.com or via phone call at +44 02036210002 or +44 02036210091
Can I order by telephone?
Yes — To place an order by phone please call our team on +44 02036210002 or +44 02036210091
DO YOU HAVE A SHOWROOM?
GZ Premium do not have a showroom at this time. Our online style destination allows us to offer a variety of globally sourced, selectively curated products that would be impossible to gather in any one showroom. We can provide high quality detailed images and samples of fabrics and finishes alongside expert advice from our knowledgable Personal Stylists. To find out more, please contact us at support@gzselect.com
CAN I SAVE ITEMS FOR LATER?
Yes – Just hover over the product you would like, click the ‘Love’ button which you see pop up in the bottom right corner of each product, and you will be able to take a look at your selection of loved products in your Wishlist at any time. If you are in a product profile you will be able to see the same Love button next to each photo in the product description section.
DO THINGS SELL OUT?
Yes — The majority of our products are made to order, but some limited edition ranges will be removed from the collections once we have sold out.
DO YOU HAVE SEASONAL SALES?
No — We do not have sales, however we do curate products to coincide with seasons and create seasonal collections. And while we do not have product sales we do offer occasional exclusive promotions for those signed up to our newsletter. So be sure to sign up to our newsletter so that we can notify you of these special offers.
IS IT WORTH SIGNING UP TO THE NEWS LETTER
Yes — The newsletter will allow you to be notified of new featured products and collections, and while we do not have product sales we do offer occasional exclusive promotions for those signed up to our newsletter. So be sure to sign up so that we can notify you of these special offers.
DO YOU OFFER PRICE MATCHING?
We remain current with our pricing to ensure our valued clients are being offered the best prices across the board, but if you find the same piece on a different site for a lower cost, we will be happy to match that price, so please let us know.
HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
As an authorised online distributor for all of the designers and brands we feature, we guarantee that every item sold by GZ Premium is 100% authentic.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT IS PLACED?
You have the right to cancel your order with us, provided you give us written notice within seven working days from receipt of your order. You can do so by emailing us at support@gzselect.com. Please refer to our Returns Policy for further information.

Please note, any goods made to order, made to a customer's own specifications, made to measure or personalised items are only produced upon confirmation of the order. Cancellations for made to order items will need to be made within 7 days from the date your order was placed.
DO YOU OFFER INTERIOR DESIGN ADVICE?
Yes — You have two options when it comes to receiving advice. First of all you can contact a Personal Stylist via this navigation option on the website who will be happy to make recommendations based on your specifications, or alternatively you can visit ‘Gemma Zimmerhansl Interior Design’, our partner interior design company's website, by clicking the ‘Interior Design’ button in the main menu header, which will open a new tab for www.gzid.co.uk.
CAN’T FIND WHAT YOU ARE LOOKING FOR?
If you can’t find what you are looking for, please contact our Personal Stylist team who will be able to source almost any piece you would like and alternatively we can arrange bespoke pieces to be made to meet your requirements. Just email style@gzselect.com and we’ll be happy to help.
CAN I HAVE MY ORDER GIFT WRAPPED?
For small items such as accessories and decorative objects, GZ Select can offer a gift wrapping service. For larger items of furniture your order will arrive in the manufacturer’s protective packaging, and with GZ Select branded finishing touches.

Payment & Shipping

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept direct bank transfers and all major credit cards through PayPal secure payments. We also accept gift vouchers, bought through us.
IS SHOPPING ON GZSELECT.COM SECURE?
Yes — Shopping with GZ Select is 100% secure and your information will never be shared with any third parties.
DO PRICES INCLUDE VAT?
All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate of 20%.

If your order is being dispatched to a destination outside the UK, please contact support@gzselect.com.
HOW MUCH IS UK MAINLAND SHIPPING?
GZ Select offer complimentary UK mainland shipping on all of our items.
DO YOU OFFER INTERNATIONAL SHIPPING?
Please contact us for international shipping rates for the particular items you are interested in.
WHAT IS WHITE GLOVE DELIVERY?
Our white glove delivery service includes placement of your piece in the exact location you would like it. It is your responsibility to make sure that there is enough space to get the piece through you property and into place. Costs may be incurred if access is not properly assessed resulting in the item not being able to be located in the desired room. We can offer access assessment in London and the South East of England. If you would like to use this service prior to placing your order, please contact us at support@gzselect.com
I NEED A SOMETHING URGENTLY. CAN YOU HELP ME?
Product lead times are generally quite strict but we may be able to help. So if you need a product urgently, please contact us at support@gzselect.com or call +44……………….. and we will do our best to assist you.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
We will notify you of shipping by email. If your item is large and requires white glove service, we will contact you to arrange a suitable time for this in advance of shipping.
PART OF MY ORDER IS MISSING?
In cases where the various items in an order have arrived with us at different times, we will part-ship what we have. This will be clearly noted on your delivery invoice. If there is any item missing that is not listed as a separate delivery, please contact us at support@gzselect.com
WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?
If you have received an item in error, please contact our Customer Service team at support@gzselect.com or call +44 02036210002 or +44 02036210091, and we will arrange for the item to be collected from you at your earliest convenience, at no cost to you.

Returns & Refunds

WHAT IS YOUR RETURNS POLICY?
If for any reason you wish to return your item, you may do so within 14 days of receipt of the order. We will refund the purchase amount to you, excluding the original delivery charge, where one is incurred. The item will be returnable only if it is unused, in perfect, saleable condition and in the original packaging. Please note this does not apply to any item that has been made to order, modified, customised or personalised.
HOW DO I RETURN GOODS?
Please contact us to inform us that you would like to process a return, within seven working days of receiving the goods, by email to support@gzselect.com or call us on +44 02036210002 or +44 02036210091 and a member of our customer service team will be happy to help you. We will collect the item from you and deduct the cost of collection from your refund amount.

In the case of an item being faulty, or damaged at the point of delivery, please contact us within 48 hours of delivery to request a return, or before signing for the delivery in the case of furniture. Please send photos of the damage to support@gzselect.com so that we can assess the condition. We will collect the item at our expense and on receipt of the item we will inspect it and arrange repair or replacement.

Please be aware that all returns can only be accepted in the original packaging and in a saleable condition.

Refunds will be processed within 4 working days of receipt of the retired item, and depending on your bank, you should receive the funds in your account within 10 working days.